I haven't been feeling well or sleeping much the last few days, so it's been easy to skip the blog.
Also, on what's to follow I've been unsure if it warrants mention or I'm just nitpicking the county healthcare network unnecessarily. Well, today anyway, I've ruled that out. So on to the nits...
After two years of nagging, groveling, threatening, and emergency room visits due to inadequate care, I finally had my first appointment with a county endocrinologist (diabetes specialist) last Tuesday. She is smart, gentle, understanding, and interested in a dialog with me regarding my treatment - - and to top it all off, she has a English/South African accent. The whole thing spoke to a childhood fantasy of Mary Poppins coming to rescue me and take me to a better family (woe to all the umbrellas in the neighborhood I flight tested plummeting off brick walls and low slung roofs). I've got my fingers crossed, because, of course, there's the rest of the story...
Firstly you have to understand the distribution of the LAC+USC Healthcare Network in Los Angeles County. It's nowhere accessible to anyone in the valley, west side, or south bay. The General Hospital is in the Los Angeles flats NW of downtown, Hudson Comprehensive is south of downtown, and Roybal (where the only comprehensive diabetes care in all of L.A. County is located) is in East L.A. And, OF COURSE, the MTA metro subway system goes to none of these facilities. I guess we can all thank Zev Yarosavsky for that, he single handedly crushed the half completed subway system and has done nothing to extend county healthcare anywhere from Downtown Los Angeles through Hollywood to Santa Monica. Thanks, dude.
On to the Roybal experience. I had to take a dry run drive to Roybal the week before last because it's actually in the middle of nowhere. I got lost. Feeble as it made me feel, I'm glad I did it.
It turns out the majority of my contact with the Diabetes Clinic will not be with my Dr./substitute mommy but with the Clinic's nurse. Her Spanish accent is sooo thick I could only understand half of what she said and I couldn't even make a phonetic attempt at writing down her name - - so I wrote her in my calendar as diabetes nurse. This fits perfectly with the waiting room which is (typically) plastered with so many sheets of white paper with black print that it all becomes so much noisy wallpaper. Upon closer inspection, much of it is Spanish only, as were the three diabetes educational tapes sitting on the TV/VCR (and no, there was no English closed captioning or SAP on the tapes - I checked).
At this point in time
I'm beginning to wonder, am I just in the wrong place? Are facilities still secretly segregated? Is there some hidden
facility somewhere that nobody told me about? Is the beautifully dramatic
Church of Jesus Christ of Latter Day Saints complex in West L.A. actually a facade for a secret underground LAC+USC healthcare facility?
I feel like a total interloper.
OK, so the on-site pharmacy wanted me to wait 3-6 hours for a bottle of metformin and the One-Touch glucose monitor the clinic wants me to use. I had to come back to east L.A. the next day.
I returned the next day at 12:30PM. There were more than 40 people waiting in line to pick up their prescriptions. 3-4 hour wait. Now, that's just a pain in the ass for me (I hate being in situations where I can fall asleep in a public place - I'm afraid I'll wake up without my wallet), but the vast majority of people in line were working people who had been there yesterday for themselves or their kids or their parents and dropped off their prescription only to have to return today, just as I had. There's nothing worse as an hourly wage employee than having to ask for time off one day for a doctors appointment one day and then being 90 minutes late back from lunch the day after.
But here's the real pisser. The reason this massive line is here is because the pharmacy is closed, despite the fact that it is supposed to be open without interruption. Why? Because the pharmacy manager, James Wong, has taken it upon himself to call an impromptu staff meeting and shut the department down during its busiest time of the day.
Apparently, he has a habit of doing this type of thing at the drop of a hat. So much so that the director of the whole facility has altered the pharmacy department's hours on Fridays to accommodate a one-hour staff meeting for James Wong and his crew. My question is why hasn't this jackass been fired if he does it all the time despite instructions to the contrary from his superiors? Does no one in the county care if hourly laborers are being fired for want of cholesterol medication and cough syrup?
Have you ever seen the handful of people in a Costco Pharmacy at work? With a quarter of the staff and less than a quarter the space, Costco manages to crank out an equal number of prescriptions per hour with a 40-minute or less wait and no more than 5 people waiting in line for service. And this is while, BY THE WAY, answering questions about toothpaste, tampons, and hemorrhoid cream (have I missed any orifices?).
What's the straw on that camel's back, you ask? - - You guessed it. - - All the announcements over the PA of who's prescription is ready and what window they're ready at are in Spanish only!
Let's go fly a kite, up to the highest height...